Frequently Asked Questions
Find answers to common questions about using VendHype, from account setup to buying, selling, payments, shipping, and more.
How do I create a seller account?
Go to your profile settings and select "Become a Seller". Complete the verification process by providing the required information.
What payment methods are accepted?
VendHype offers region-specific payment options including mobile money in African countries and credit cards, PayPal internationally.
How does buyer protection work?
Your payment is held in escrow until you confirm receipt of your item in the described condition.
How do I track my order?
View your purchase history in your account dashboard. Click on the order to see tracking information.
What if I need to return an item?
Contact the seller directly within 7 days of receiving the item. If the seller declines, you can escalate to a dispute.
How do seller fees work?
Sellers pay a 5% commission on successful sales, plus any applicable payment processing fees.
If you couldn't find the answers you're looking for, our support team is available to assist you with any queries or concerns.